Information
EUR, € USD, $

Customer Service

Payment

We accept PayPal as it’s one of the most secure payment methods nowadays.

As such, we do not collect nor store any of customers’ financial information. You can pay directly from your Credit Card via Paypal and never store your card information on our site.

We do accept bank transfers in eur currency (IBAN) as well.

Delivery

All orders by default are shipped via registered mail from EU. Tracking number will be sent afterwards. All parcels could be tracked via this web.

We offer combined shipping. Delivery fees do differ as some cables are considerably heavier than others.

All orders normally are shipped within a week time since the date of payment.

Shipping time may vary. For registered mail and EU destinations it’s usually 1-2 weeks, for USA and Asia takes approximately 2-3 weeks, for Australia and Mexico might take around 4 weeks. In case you need faster delivery, please choose EMS. We also offer UPS express (2-4 days worldwide) or request. Our shopping cart allows you to see the rates and chose shipping service level you would like to use.
We cannot be responsible neither for delivery time & delays as it’s beyond our control, nor for lost packages. We encourage to choose EMS delivery which is more secure and fast.

Should you have any questions regarding taxes for international orders outside EU, do not hesitate to contact us.

Returns

All cables in default lengths & configurations (for iem – 1.2m & 3.5mm carbon plug; for Ultimate/ Master/ Grand headphone cables it’s 2m and 6.3mm viablue plug) could be returned back within 15 days of receipt for a full refund (shipping fees are not refundable) or exchange. The cables should be in the same state as were sent to the customer including all packaging.

Warranty

All cables offered in the shop are hand made products. Every single cable is double checked before sending to a customer.

Since the cables are not bullet proof and not made of solid steel, they could fail if not treated carefully. There is no warranty on the cables as such, nevertheless if particular cable will fail within a year time, it will be fixed and shipped back asap for free in case it was not misused (ex.: cut/ torn or chewed by a dog or bent 180 degrees back and fourth in one place multiple times). In case of cable damage or dog’s “improvement”, small repair fee should be covered by the buyer.

Customizations

We are happy to make customized cables. Basically almost any cable could be made upon your requirements. We do also offer other plugs on request. If by some chance we don’t have exact connector, feel free to send it to us or we could buy it for you.
Please note that we do not accept back cables made according to buyers’ specifications if by some chance you’d change your mind and won’t need the cable any more.