Information

FAQ

What is the difference between litz and solid core headphone cables?
We have started with solid core cables in 2012. These offer great sonical improvement over stock headphone cables. Multistrand litz is our latest revision of headphone and iem cables. It is very flexible, soft and great for portable usage. Less fragile. It also has zero microphonics. The sound is more neutral and balanced. More info available on our blog.

What insulation is used in the cables?
For multistrand litz headphone cables we use soft and flexible pvc. For solid core cables (headphones, interconnects, speaker cables, etc) teflon tubes of different size and flexibility are used.

What is the difference between plugs you offer?
Our custom made carbon plugs are sonically equal to Viablues. All Aeco plugs are heavily gold/ rhodium plated and made from pure copper unlike Viablue and Carbon plugs where base material is brass (same as for 95% plugs on the market). Aeco represent ones of the best connectors available nowadays. Soundwise gold plated plugs are more all round balanced whereas rhodium plated – better perform on bass tube.

Do you offer customization services?
We are happy to make any customizations. Basically almost any cable could be made upon your requirements. This includes different types of plugs as well. If by some chance we don’t have exact connector in hands, feel free to send it or we could also obtain it for you. Please note that we do not accept back cables made according to buyers’ specifications if by some chance you’d change your mind and won’t need the cable any more.

Why do I need to burn in my cable?
That is because once the cable is made, it might sound a bit harsh or bright, with less details and depth to the soundstage depending on setup. With time the sound will become more relaxed and neutral, open and three dimensional with better layering and more depth.

Do I need any special music or frequencies for cable burn in?
No, it could be basically any music. The goal here is to pass the signal thru cable connected to a load (headphones). It could be done on low volumes as well.

Can I have my cable already burned in?
We do offer burn in services for most of the cables. We recommend at least 100h of burn in time before any critical listening sessions for all our silver cables. You may choose between 100h and 150h option. We perform cable burn in with music, no special frequencies, white noise or mystical waves are used here. We always choose good music and thus cables will sound marvelous straight out of the box. Please note that if you select 100h burn option, it will take roughly 4 days to perform this. Keep in mind that dispatch date will be put off correspondingly. If a cable is returned back to us for refund, fees for burn in services are not refundable, same as with postage costs.

Do you offer Black Friday, New Year, Happy Cable Day discounts?
Unfortunately we do not offer any because all cables are hand built according to customers’ specifications. We do not have automated factories that would do all the process for us instead. Moreover we do not outsource production as it could affect the quality of our products. Instead we keep constant backlog of orders that needs to be fulfilled.

Can I pay via Credit card, Bank transfer, Paypal?
We do accept payment via credit/ debit cards as well as Paypal. We also accept bank transfers for payments within EU.

Will there be any additional taxes upon cable receipt?
If you are based in EU, there will be no taxes or any additional charges. If you are located outside EU, it depends on the country. Feel free to contact us so we could clarify in advance.

Is the cable in stock/ when it could be shipped?
All orders are shipped in a week time unless it is communicated to the customer.

Why does shipping take that long time?
Due to covid-19 all shipping options might be delayed. That is relevant to express shipping options like UPS and DHL as well. Unfortunately shipping time is beyond our control. Registered mail might take more than a month for some destinations (Australia or Canada, for instance). If a month has passed and the package has not arrived we suggest to contact us asap, so we could clarify with post office and make all steps needed to start investigation.

Do you accept returns?
See our Returns section.

Can I cancel my order, I don’t need the cable any more due to…
Every cable is unique and built according to specific customer requirements. Thus all sales are final. Please place an order only if you are intended to buy.

Why I am not able to select EU country in checkout anymore?
Due to new EU regulations since July 2021 VAT will be added to the price listed in the shop on top. We manage all EU orders by sending separate invoices to our customers. VAT could also be exempt from the final price if you have EU company with VAT number.

I am based in EU, how can I place an order?
Please send us cable specifications, delivery address and mobile number so we could come back with an invoice. Company data and VAT number will be needed if the order should be placed for your company.