Information

Customer Service

Customer focus

Our success is positive emotions and joy of our Customers. In order to achieve this we focus on following core values:

Quality
We constantly develop our products: introduce new better solutions, improve sound, purity and geometry of wire, make new revisions of best selling cables and connectors.
Speed
Our customers are able to get their hi-end cables just in several days since the order is placed.
Satisfaction
We are here to guide you, provide valuable advices, elaborate more details on products we offer and setups they will be used in.

Payment

We accept PayPal as it’s one of the most secure payment methods nowadays. As such, we do not collect nor store any of customers’ financial information. You can pay directly with your Credit Card via Paypal and never store your card information on our site.

We do accept bank transfers in eur currency (IBAN) as well.

Delivery

Our cables are made and shipped from EU. Tracking number is provided once order is completed. All parcels could be tracked on 17track.net.

Delivery fees do differ as some cables are considerably heavier and bulkier than others.

All orders are normally shipped within a week time from the date of purchase. If more time is needed, we always notify our customers in advance.

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Shipping time may vary:
– for EU destinations registered mail takes usually 1-2 weeks;
– for USA and Asia it takes approximately 2-3 weeks;
– for Australia and Mexico it might take around 4 weeks.
In case you need faster delivery, please choose EMS. We also offer UPS/ DHL express service (1-4 days worldwide).

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We cannot be responsible neither for delivery time & delays as it’s beyond our control, nor for lost packages. We encourage to choose UPS/ DHL express delivery options as they are more secure and fast. Due to covid-19 there might be delays with all above mentioned couriers during 2020-2021.

Returns

Since every cable is unique and made based on customer’s requirements, we do not accept returns as such. There are several exceptions though.
1. Cable is not working or damaged.
2. Wrong cable is received by some chance.
3. Cable specifications (length, plug, silk sleevng, etc) were not changed on product page during the order. Example 1, example 2, example 3.
In this case cable could be returned back within 15 days of receipt for a full refund or exchange (shipping fees, burn in services and Paypal fees are not refundable. FYI: Paypal stopped refunding them for sellers since summer 2020). Cable must be in the same state as was received by the customer including all packaging.
DIY braided cables and DIY plugs are not subject of any returns.

Warranty

All cables offered in the shop are hand made products. Every single cable is double checked before sending to the customer.

Since the cables are not bullet proof and not made of solid steel, they could fail if not treated carefully. There is no warranty on the cables as such, nevertheless if a particular cable will stop operating within a year time, it will be fixed and shipped back asap for free in case it was not misused (example: cut/ torn or chewed by a dog or deliberately bent 180 degrees back and fourth in one place multiple times). In case a particular cable is damaged or “improved” by a cat, for instance, small repair fee will apply.