Information
My Account

About Us

Product Lines

Customer Service

FAQ

Blog

Reviews

Gallery

Contact Us
€ $

Customer Service

Home > Customer Service

Customer focus

Our success is positive emotions and joy of our Customers. In order to achieve this we focus on following core values:

Quality
We constantly develop our products: introduce new better solutions, improve sound, purity and geometry of wire, make new revisions of best selling cables and connectors.
Speed
Our customers are able to get their hi-end cables just in several days since the order is placed.
Satisfaction
We are here to guide you, provide valuable advises, elaborate more details on products we offer and setups they will be used in.

Payment

We accept PayPal as it’s one of the most secure payment methods nowadays. As such, we do not collect nor store any of customers’ financial information. You can pay directly with your Credit Card via Paypal and never store your card information on our site.

We do accept bank transfers in eur currency (IBAN) as well.

Delivery

Our cables are made and shipped from EU. Tracking number is provided once order is completed. All parcels could be tracked on 17track.net.

Delivery fees do differ as some cables are considerably heavier and bulkier than others.

All orders are normally made and shipped within a week time from the date of purchase (plus time for Burn in services if they are selected). If more time is needed, we always notify our customers in advance.

.

Shipping time may vary:
– for EU destinations registered mail usually takes 1-2 weeks;
– for USA and Asia registered mail takes approximately 3-4 weeks;
– for Australia, Canada and Mexico it might take around 4-5 weeks.
EMS is a bit faster option. We do also offer UPS express service which is the fastest and most reliable (1-4 days worldwide delivery).

.

We cannot be responsible neither for delivery time & delays as it’s beyond our control, nor for lost packages. We encourage to choose UPS/ DHL express delivery options as they are more secure and fast.

Returns

Since every cable is unique and made based on customer’s requirements, we do not accept returns as such.

Warranty

All cables offered in the shop are hand made products. Every single cable is double checked before sending to the customer.

Since the cables are not bullet proof and are not made from solid steel, they could fail if not treated carefully. There is no warranty on the cables as such, nevertheless if a particular cable will stop operating within a year time since the date of purchase, it will be fixed and shipped back asap for free in case it was not misused (example: cut/ torn or chewed by a dog or deliberately bent 180 degrees back and fourth in one place multiple times until silver is damaged). In case a particular cable is damaged or “improved” by a cat, for instance, small repair fee will be applied.