Customer Service
At Lavricables, our success lies in the joy and satisfaction of our customers. We achieve this through our core values, delivering premium silver cables that elevate your audio experience.
Our Core Values
We prioritize your audio journey with the following principles:
- Quality: We handcraft each cable with premium materials, like 5N and 6N purity silver. We constantly develop our products and introduce new cable revisions to enhance sound performance.
- Speed: Some of the cables could be delivered in just a few days from date of order, outpacing industry standards.
- Satisfaction: Our team provides personalized support, offering expert advice on cables and setups to meet your unique requirements.
Payment Options
We offer secure and convenient payment methods:
- Credit/Debit Cards: Accepted for seamless transactions.
- PayPal: A trusted, secure option for global customers.
- Bank Transfers: Available in EUR (IBAN) for EU customers.
We do not collect or store financial information, ensuring your security.
Delivery Information
Our cables are handmade and shipped from Europe with tracking provided via 17track.net. Delivery times vary by destination and service:
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| EU | Registered Mail | 1–2 weeks |
| USA/ Asia | Registered Mail | 2–4 weeks |
| Australia/ Canada/ Mexico | Registered Mail | 3–5 weeks |
| EU | EMS/ DPD/ UPS | 3–6 business days |
| EU | UPS Express | 1–2 business days |
| Worldwide | UPS Express | 2–4 business days |
- Production Time: Orders typically are shipped within 7 days from purchase, unless additional burn in is selected.
- Shipping Fees: Vary based on cable weight and size and delivery method.
- Delays: Shipping times are estimates and beyond our control. For faster, more reliable delivery, we recommend UPS Express.
- Lost Packages: Contact us if your order doesn’t arrive within expected timelines for assistance with our forwarder.
Returns Policy
As each cable is custom made to your specifications, we do not accept returns. With over 20,000 product variations, every order is unique and made to your requirements. Please order only if you intend to buy.
Warranty
Our cables are carefully handcrafted and double checked before shipping. While not bulletproof, they’re built for durability with proper care.
- .Coverage: If a cable fails within one year from purchase due to manufacturing issues and was not misused (e.g., cut, torn or deliberately damaged), we’ll repair and return it free of charge.
- Repairs: For damage from external factors (e.g., pet related) or misuse, a small repair fee applies.
Contact Us
Have questions about our cables, customization or services? Our team is here to help.
- Reach Out: Visit our Contact page for personalized support.
- Explore Our Cables: Browse our Shop to find your perfect audio solution.