Customer Service

Customer focus

Our success is positive emotions and joy of our Customers. In order to achieve this we focus on following core values:

We constantly develop our products: introduce new better solutions, improve sound, purity and geometry of wire, make new revisions of best selling cables and connectors.
Our customers are able to get their hi-end cables just in several days since the order is placed.
We are here to guide you, provide valuable advices, elaborate more details on products we offer and setups they will be used in.


We accept PayPal as it’s one of the most secure payment methods nowadays. As such, we do not collect nor store any of customers’ financial information. You can pay directly with your Credit Card via Paypal and never store your card information on our site.

We do accept bank transfers in eur currency (IBAN) as well.


Our cables are made and shipped from EU. Tracking number is provided once order is completed. All parcels could be tracked on

Delivery fees do differ as some cables are considerably heavier and bulkier than others.

All orders are normally shipped within a week time from the date of purchase. If more time is needed, we always notify our customers in advance.


Shipping time may vary:
– for EU destinations registered mail takes usually 1-2 weeks;
– for USA and Asia it takes approximately 3-4 weeks;
– for Australia and Mexico it might take around 4-5 weeks.
In case you need faster delivery, please choose EMS. We also offer UPS/ DHL express service (1-4 days worldwide delivery).


We cannot be responsible neither for delivery time & delays as it’s beyond our control, nor for lost packages. We encourage to choose UPS/ DHL express delivery options as they are more secure and fast. Due to covid-19 there might be delays with all the above mentioned couriers during 2020-2021.


Since every cable is unique and made based on customer’s requirements, we do not accept returns as such.


All cables offered in the shop are hand made products. Every single cable is double checked before sending to the customer.

Since the cables are not bullet proof and are not made from solid steel, they could fail if not treated carefully. There is no warranty on the cables as such, nevertheless if a particular cable will stop operating within a year time since the date of purchase, it will be fixed and shipped back asap for free in case it was not misused (example: cut/ torn or chewed by a dog or deliberately bent 180 degrees back and fourth in one place multiple times until silver is damaged). In case a particular cable is damaged or “improved” by a cat, for instance, small repair fee will be applied.